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Privacy Policy

Your privacy is important to us. This policy explains how we handle your information when you play Backrooms: Lost Dimension.

Information We Collect and How Data is Captured

Epic Games Store Account Data:

  • Display Name: Your Epic Games display name to show in game menus and achievement notifications
  • Language Preferences: Your account language settings to automatically configure game localization
  • Connected Account Display Names: Display names from linked gaming platforms (Steam, PlayStation, etc.) for cross-platform recognition
  • Country Information: Your account's registered country for legal compliance and regional content delivery

Game Progress Data:

  • Save files, level completion status, and achievement progress automatically captured and stored locally on your device during gameplay
  • Checkpoint and level progression data synchronized with Epic Games Store for cloud save functionality

Technical Information:

  • Hardware specifications, performance metrics, and system compatibility data collected automatically during game sessions
  • Graphics settings and performance optimization data to enhance your gaming experience

Crash Reports:

  • Error logs and diagnostic information automatically generated when technical issues occur
  • Stack traces and system state information to help identify and resolve bugs

Analytics Data:

  • Anonymous gameplay statistics including play time, level completion rates, and user interface interactions
  • Performance metrics and feature usage data collected through integrated analytics services

User-Provided Data:

  • Support communications when you contact our team via email or Discord
  • Feedback and bug reports submitted voluntarily through game interface

How Data is Used

Epic Games Store Integration:

  • Display Name: Shown in game interface, leaderboards, and achievement notifications
  • Language Preferences: Used to automatically set game language and localized content
  • Country Data: Ensures compliance with regional privacy laws, age rating systems, and content restrictions
  • Connected Accounts: Enables cross-platform feature recognition and unified gaming experience

Game Functionality:

  • Save data and progress tracking provide seamless gameplay experience across gaming sessions
  • Cloud synchronization through Epic Games Store ensures your progress is preserved across devices
  • Achievement system integration with Epic Games Store platform features

Performance and Support:

  • Technical data optimization for different hardware configurations and system requirements
  • Crash reports and error logs enable rapid identification and resolution of technical issues
  • Analytics data guides development priorities for updates, new features, and content expansions

Security and Fair Play:

  • Game data monitoring to detect and prevent unauthorized modifications or cheating
  • Account verification through Epic Games Store integration for secure gameplay experience

How Data is Shared

We DO NOT sell or rent your personal information to third parties.

Epic Games Store Platform:

  • Display name, language preferences, connected account names, and country information are shared with Epic Games Store as part of standard platform integration
  • Achievement and progress data synchronized with Epic Games Store for platform-specific features
  • This data sharing is essential for core game functionality and cannot be opted out while using the Epic Games Store version

Limited Data Sharing:

  • Analytics Providers: Anonymous usage statistics may be shared with analytics services to improve game performance
  • Technical Support: Crash reports may be shared with our development tools providers for debugging purposes
  • Legal Requirements: We may disclose information if required by law or to protect our legal rights

Third-Party Services Integration:

  • Steam: Game distribution, achievements, and social features (if cross-platform features are used)
  • Discord: Community features and support (optional)

Each service operates under its own privacy policy.

How Data is Retained

Retention Periods:

  • Epic Games Store Account Data: Retained as long as your Epic Games account remains active and the game is installed
  • Game Progress Data: Stored locally on your device indefinitely until manually deleted; cloud saves retained according to Epic Games Store policies
  • Analytics Data: Anonymous usage statistics retained for 24 months maximum
  • Crash Reports: Technical error logs retained for 12 months for debugging purposes
  • Support Communications: Email and support ticket data retained for 36 months for service continuity

Data Deletion:

  • You can delete local save data through the game's settings menu
  • Contact us to request deletion of analytics and support data
  • Epic Games Store data deletion must be requested through your Epic Games account settings

Data Security

We implement appropriate technical and organizational security measures including:

  • Encryption of data both in transit and at rest
  • Regular security audits and updates
  • Restricted access to personal information
  • Secure data storage and transmission protocols
  • Epic Games Store secure API integration

Your Rights

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Restrict data processing
  • Data portability
  • Withdraw consent

Children's Privacy

Backrooms: Lost Dimension contains mature content and is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Developer: SG STUDIOS

Email: sgstudios113@gmail.com

Discord: https://discord.gg/DkFCwETZ2n

Epic Games Store: Epic Store Page

Steam: Steam Store Page

Last updated: September 2025